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Customer Account Manager

Company Name:
Quest Solutions Group, Inc
Responsible for all customer service activities related to incoming sale orders in the domestic, trade and export markets. Responsibilities include close contact with assigned accounts, relationship building with customers, order entry, answering inquiries, handling special requests, dating orders and communicating with mill schedulers. Export responsibilities may also include communication with ports, and specifics related to export shipments to Europe, South America, the Orient, etc.
Education: Undergraduate College Degree or equivalent industry experience
Work Experience: Minimum 7 years customer service experience
Skills: Excel (must have the ability to create spreadsheets with calculation fields),
Microsoft Word, knowledge of the AS400 is a plus. Must have excellent analytical and communication skills. Must be highly organized and able to meet very specific deadlines for demanding customers. Must be proactive and a self starter.

Scope and Magnitude
Customer service for approximately 15 outside sale (domestic, trade & export) customers.
Responsible for daily spreadsheets updating order placements and invoicing for outside markets.
Responsible for entering rail claims on Rail Road website for outside customers.
Assisting the Senior Export Associate with various daily responsibilities.
Essential Functions / Duties & Responsibilities:
Manage assigned accounts; specifically provide forecasts of monthly placements, and advise of potential new opportunities for additional sales.
Follow up on credit issues with Controller to ensure timely order placements.
Process incoming customer orders, confirm ship dates and enter orders into the block scheduling system.

Answer daily customer inquiries and develop individual relationships with the key customer contact at each outside sales location. Assist in developing strategies for high profile customers (approach and involvement on sensitive issues).

Work closely with CBS team members, mill schedulers and transportation team.

Handle customer quality complaints - entry and follow up.

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