Customer Service Representative
3.
7 Lake Forest, IL Lake Forest, IL Full-time Full-time $20 - $22 an hour $20 - $22 an hour 12 days ago 12 days ago 12 days ago Kingspan Light
Air is an award-winning innovator of daylighting and ventilation solutions for high-performance building envelopes, offering a wide range of high-quality solutions, including translucent daylighting systems, skylights, smoke, and natural ventilation products.
To help us continue to grow our business, we're searching for a Customer Service Representative.
Benefits include a competitive hourly rate, medical/dental/vision insurance with HSA plan, retirement plan with 4% company match, 13 days of Paid Time Off plus 10 paid company holidays, and upward advancement potential.
ESSENTIAL DUTIES AND
Responsibilities:
Enter orders for Commercial Industrial Skylights and Residential Skylights into ERP system Maintain post-sales relations for large orders Support team efforts to close sales by obtaining documents, gathering signatures, and setting up customers in ERP and Salesforce Maintain Will Call orders to ensure timely pick up Complete data projects as assigned in Salesforce and ERP system Manage RFQ email to ensure requests are answered in a timely fashion Process Credit Card payments for new orders Provide personalized customer attention, without compromising the team or company objectives Answer overflow phone calls for customer service Provide team support for the Director of Sales and Inside Sales Manager Develop a solid understanding of company products, customer programs, and benefits Foster a culture aimed at accountability, employee engagement, and continuous improvement and utilize all talent to meet our customers' needs and corporate objectives Comply with all safety policies and procedures (company, state, federal, etc.
) KNOWLEDGE, SKILLS, AND ABILITIES:
Bachelor's degree or 1 year of experience in Customer Service, Inside Sales, or Account Management preferred Strong analytical, attention to detail, and interpersonal communication skills.
High level of integrity and responsibility; commitment to the values of mutual respect, teamwork, diversity, support of fellow employees, and continuous improvement.
Strong data entry and organizational skills Self-motivated individual who thrives in a team environment Demonstrates creative and strategic thinking Excellent communicator - oral, written, and strong listening skills Ability to work with & understand various regions and Reps.
High sense of urgency and solid work ethic fueled by a desire for personal and professional growth.
Organizational Alignment:
Reports to the Inside Sales Manager in alignment with the Director of Sales Fosters close and cooperative relationships with peer leaders, sales management, and sales and support personnel.
Perform any other duties as assigned by the Inside Sales Manger At Kingspan, we believe our employees are our greatest resource.
Therefore, we offer a competitive salary, benefits, and vacation package for all full-time permanent positions.
Kingspan is proud to be an equal opportunity workplace and is an affirmative action employer.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
1 year 2 years 3 years 4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to Relocate:
Lake Forest, IL 60045:
Relocate before starting work (Required) Work Location:
Hybrid remote in Lake Forest, IL 60045.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Lake Forest, IL Lake Forest, IL Full-time Full-time $20 - $22 an hour $20 - $22 an hour 12 days ago 12 days ago 12 days ago Kingspan Light
Air is an award-winning innovator of daylighting and ventilation solutions for high-performance building envelopes, offering a wide range of high-quality solutions, including translucent daylighting systems, skylights, smoke, and natural ventilation products.
To help us continue to grow our business, we're searching for a Customer Service Representative.
Benefits include a competitive hourly rate, medical/dental/vision insurance with HSA plan, retirement plan with 4% company match, 13 days of Paid Time Off plus 10 paid company holidays, and upward advancement potential.
ESSENTIAL DUTIES AND
Responsibilities:
Enter orders for Commercial Industrial Skylights and Residential Skylights into ERP system Maintain post-sales relations for large orders Support team efforts to close sales by obtaining documents, gathering signatures, and setting up customers in ERP and Salesforce Maintain Will Call orders to ensure timely pick up Complete data projects as assigned in Salesforce and ERP system Manage RFQ email to ensure requests are answered in a timely fashion Process Credit Card payments for new orders Provide personalized customer attention, without compromising the team or company objectives Answer overflow phone calls for customer service Provide team support for the Director of Sales and Inside Sales Manager Develop a solid understanding of company products, customer programs, and benefits Foster a culture aimed at accountability, employee engagement, and continuous improvement and utilize all talent to meet our customers' needs and corporate objectives Comply with all safety policies and procedures (company, state, federal, etc.
) KNOWLEDGE, SKILLS, AND ABILITIES:
Bachelor's degree or 1 year of experience in Customer Service, Inside Sales, or Account Management preferred Strong analytical, attention to detail, and interpersonal communication skills.
High level of integrity and responsibility; commitment to the values of mutual respect, teamwork, diversity, support of fellow employees, and continuous improvement.
Strong data entry and organizational skills Self-motivated individual who thrives in a team environment Demonstrates creative and strategic thinking Excellent communicator - oral, written, and strong listening skills Ability to work with & understand various regions and Reps.
High sense of urgency and solid work ethic fueled by a desire for personal and professional growth.
Organizational Alignment:
Reports to the Inside Sales Manager in alignment with the Director of Sales Fosters close and cooperative relationships with peer leaders, sales management, and sales and support personnel.
Perform any other duties as assigned by the Inside Sales Manger At Kingspan, we believe our employees are our greatest resource.
Therefore, we offer a competitive salary, benefits, and vacation package for all full-time permanent positions.
Kingspan is proud to be an equal opportunity workplace and is an affirmative action employer.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
1 year 2 years 3 years 4 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Office Ability to Relocate:
Lake Forest, IL 60045:
Relocate before starting work (Required) Work Location:
Hybrid remote in Lake Forest, IL 60045.
Estimated Salary: $20 to $28 per hour based on qualifications.
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